Position Summary:
The candidate will be responsible for the configuration and delivery of client-facing applications. The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members.Â
Essential functions of the job include but are not limited to:
- Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
- Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
- Represents the Application Operations / Development team on all active projects.
- Participates in the daily application operations / development stand-up meetings.
- Follows established procedures for change management across applications where changes are necessary.
- Documents and maintains the application operations / development standard operating procedures.
- Creates WIKI articles for common processes that are repeated and can be shared with others.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
- Setup environments for all new implementations.
- Configure Single Sign On integrations for client builds.
- Support the development of product unit tests that will be used for future application regression testing.
- Measures application development key performance indicators, for example: bug den
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